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Plex Home users channel access

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Pretty new to all this, so apologies if I'm being dumb...

I've searched and found lots of threads explaining about the difficulties of sharing plex channels with users outside your network; but nothing which explicitly explains the deal with Plex Home users.

I've got what I guess is a pretty typical setup

  • a master (plex pass) account which can access everything.
  • an additional home user account, which is for my young children to use (I've shared TV and Movies with them and filtered by ratings).
  • nobody outside the home network is setup with access (just devices on our network)

All works great

But on the master account I've been looking at a couple of channels, including the Nick Jnr channel.
I'd like my children to be able to access this when they log into their plex home account; but can't find any way to allow home users to access channels (when logged into their account and I attempt to browse channels I get an error: GETDIRECTORY FAILED FOR plexserver://channeldirectory").

Am I trying to do something which isn't currently supported; or just doing something wrong ?

  • any pointers appreciated.

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